Top Career Consulting: Graduate Training Program - Software and Technology Services

Company	SunGard
Industry	Software and Technology Services
Location	Singapore
Position Type	Graduate Program
Post Date	05 August 2013
Closing Date	n.a.

Employer Description

SunGard is one of the world’s leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of over $4 billion, SunGard is the largest privately held software and services company and was ranked 480 on the Fortune 500 in 2012.

Responsibilities

As a Post Trade Derivatives (PTD) - Graduate Training Program (GTP) Entry Level Trainee, you will provide support for PTD products. The GTP Entry Level Trainee is responsible for independent and advanced customer support. Day to day tasks involve investigation and resolving client issues, new installations, upgrades and any project specific to assigned customers. The wide variety of responsibilities will also require frequent interaction with the Sales, Product Management, Development, Business Analyst, Quality Assurance, Documentation and Professional Services teams. The GTP Entry Level Trainee will assist global clients in using PTD products for their business needs. This role is highly customer focused and involves managing and dealing with large global and local financial institutions, researching and presenting business solutions, issue resolution, the logging and tracking of issues and raising the client’s awareness of PTD products.

Provide timely, independent production and implementation support on PTD's products
Answering client calls, responding to client e-mails, and logging new client issues
Communicate with the client base by means of e-mail, phones, and Client Service Bulletins / Client Information Bulletins
Ensure that the client is educated on relevant PTD products
Manage client open issues log and work with client to prioritize issues
Write Management Overviews and Functional Specifications for issues that require programming changes
Attend scheduled status meetings
Participate on team projects and presentations
Write project and implementation plans
Distribute programs to clients via Client Service Bulletins / Client Information Bulletins
Work with Product Management, Business Analysts, Developers, and QA via the SDLC process
Provide training and coaching on PTD products to clients
Be able to successfully use all available internal tools for issue investigation
Work with upper management to achieve system / corporate goals
Perform additional responsibilities as delegated by SunGard management staff.

Qualifications

Recent Bachelor Graduate or Postgraduate (awarded by June 2013)
Basic understanding of the exchange traded derivatives and cleared OTC industry is helpful, but not required
Desire to learn industry knowledge of international capital markets specifically post trade, typically:
Understanding of various asset classes and properties – Futures and options, FX, Equities, Fixed income
Understanding of contracts such as futures, stock lending / borrowing, repos and reverse repos
Strong knowledge of trade life cycle including middle and back office processes
PC literacy
Quick learner and self-motivator
Strong written and verbal communication skills
Able to work independently and within a team
Strong analytical and problem solving skills
Professional manner in dealing with clients, even under pressure
Highly organized with the ability to manage a heavy workload in a dynamic environment
Strong client management skills
Strong project management skills
Show aptitude for acquiring new technical skills
Demonstrate a willingness to aggressively pursue knowledge
Exhibit self-motivating skills
Strong work ethic, dependability, dedication, self-motivation, and enthusiasm
Knowledge of Microsoft MS Office suite