| Company | The Fairmont Singapore |
| Industry | Hotel |
| Location | Singapore |
| Position Type | Graduate Programme |
| Post Date | 17 July 2013 |
| Closing Date | 1 August 2013 |
Employer Description
The Fairmont Singapore is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams
Responsibilities
The Management Trainee will grow into the role of an Guest Relations Executive, Assistant Manager or Duty Manager of the Front Desk after an 12months training and specializing in Front Desk Operations. The Management Trainee will train in reception duties including a supervisory role of a Guest Relations Office and also in the Groups and Airline operations in Front Office. The Management Trainee will also focus on process improvements and participate in projects and assignments in enhancing the services and service skills at the Front Desk.
Upon completion of the training period, the Management Trainee will be evaluated for the role of Guest Relations Executive, Assistant Manager or Duty Manager as a full time staff for the next 18 months.
Duties include:
- Master the technical skills of the Front Desk Operations
- Learn the tasks and responsibilities of the Guest Relations Officer, Guest Relations Executive and Duty Manager
- Maintain high standards of teamwork with the Front Office Team.
- Ensure that department standards are met through guest feedback and monitoring.
- Participate and conduct daily briefings and roll calls and training.
- Coordinate with all other operating departments to ensure smooth daily operations for check in and check out.
- Co-ordinate with Reception and Duty Manager on day to day operations.
- Coordinate and participate in meeting and greeting of VIP guests upon arrival.
- Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum.
- Process Improvement Team project and assignments relating to Front Office.
- Ensure that safety, health, security and loss control policies and procedures are complied with.
- Comply with hotel and department policies and procedures at all times.
- Carry out any other duties as and when assigned by the Management of the Hotel and department.
Qualifications
- University degree
- Sound Computer Knowledge, i.e. well versed with windows, internet explorer and words.
- Knowledge of Opera would be of advantage
- Read, write, speak English fluently
- Analytical skills
- Good interpersonal and communication skills
- Leadership/People management
Application link
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