BestTop Exclusive* - Regional Operational Supervisor – DEA Service – Merck (Hangzhou, China) (posted on 09 April 2015)

Company	Merck & Co., Inc
Industry	Pharmaceutical
Location	Hangzhou, China
Position Type	Full Time
Post Date	09 April 2015
Closing Date	n.a

Employer Description

Merck & Co., Inc., d.b.a. Merck Sharp & Dohme outside the United States and Canada, is an American pharmaceutical company and one of the largest pharmaceutical companies in the world. Merck headquarters is located in Kenilworth, New Jersey.

Responsibilities

Accountable to the Shared Business Services Information Management Center of Excellence, the Regional Operational Steward/Supervisor, DEA Service’s position is responsible for interfacing with outsourced Information Stewards and regional client business functions for a comprehensive understanding of strategies and end-to-end process requirements to ensure workstream related master data is maintained appropriately to optimize business transactions. The Regional Steward/Supervisor will provide oversight and review work of outsourced operational stewards responsible for qualification, data analysis, data accuracy, creation, modification and change control for Master Data. The Regional Steward/Supervisor will review and/or approve data created or modified by outsourced operational stewards in accordance with SOPs and standards developed by the Lead Information Steward and Associate Director and will recommend alternative solutions for improving information quality at Merck/MSD.

Key Activities include but not limited to:

• Develop and maintain comprehensive understanding of all master data and process-related policies and procedures in order to effectively interface with internal and external clients and to proactively comply with audit requirements.
• Oversee and monitor work of outsourced operational steward(s) in all aspects of function, which includes, but is not limited to, evaluations of work product to ensure compliance with data quality standards, providing leadership and mentoring to associates, ensuring master data changes are processed in a timely manner to meet the needs of the business, ongoing communication of information and feedback on business partners objectives and performance.
• Monitors and analyzes master data for assigned business processes; ensures timely updates, eliminates duplicate/obsolete data.
• Coordinate assignment in region of master data create/change forms, ensuring necessary reviews are performed and approvals obtained.
• Reviews data against the global data standards and when necessary country-specific and plant data standards.
• Ensure client inquiries are addressed in compliance with Service Level Agreements.
• Reviews and analyzes system and passive data governance reports to ensure high quality data and timely and complete synchronization between systems. Acts to resolve all issues and discrepancies.
• Develops Master Data specific documentation and reference materials to be used as SOPs.
• Assigns and reviews execution of changes in accordance with SOP and SAP data quality standards.
• Analyzes data feeds and reconciles reports which are critical to daily operations.

Qualifications

• Bachelor's Degree in a related field (Supply Chain, Project Management, Logistics Planning, Procurement, Accounting, Finance, Human Resources, Business Planning or equivalent) required with 3-5 years work experience in business/data/operations function.
• Experience in oversight and/or supervision of outsourced business partner staff. Project management and prioritization skills.
• Broad understanding and knowledge of applicable business processes.
• Solid oral and written communication and interpersonal skills. Bi-lingual English/local country language required.
• Teamwork and collaborative focus.
• Ability to function in a high volume setting with tight deadlines.
• Attention to details with strong focus on data quality. Ability to identify root causes of errors and appropriate corrective actions.
• Knowledge of SAP required.

Application link

Send resume to: Contact@BestTopCareer.com

Subject Header: Merck – Regional Operational Supervisor (Hangzhou, China)