Company | Bloomberg LP |
Industry | Financial Services |
Location | Singapore |
Position Type | Internship |
Post Date | 06 April 2013 |
Closing Date | n.a. |
Employer Description
Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 310,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.
Responsibilities
The Global Customer Support Department provides 24/7 telephone support to our clients. The aim of the department is to provide a superior client experience as a front line resource to our business. Our model follows the sun so that we always have 2 global customer support centers open at all times providing seamless service. We also provide multi-lingual support to our clients.
This department is seeking a highly motivated, energetic team player with a solid work ethic to intern in this challenging, customer focused team. As an intern you will be an integral part of a team that interacts with clients and internal departments on a daily basis. In this support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. Our fast-paced environment commands excellent multi tasking and problem solving abilities. Good communication and interpersonal skills are key to continued success in this role. Duties will include but are not limited to providing superior customer service to our clients on inbound phone calls, transferring customer calls to appropriate staff, as well as identifying, researching and resolving customer issues using proprietary company software.
Qualifications
Strong telephone etiquette and a professional demeanor
Excellent verbal and written communication skills
Multi-tasking skills and ability to remain effective, calm and patient under pressure
Strong problem solving and prioritization skills
Ability to be a team player as well as work well independently
Fluency in a foreign language is desirable
Application link
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