Graduate Program – Technical Writer – Visa (posted on 21 MAY 2015)

Company	Visa
Industry	Payment Technology & Finance
Location	Singapore
Company	Graduate Program
Post Date	21 May 2015
Closing Date	n.a

Employer Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Responsibilities

• Work with senior-level writer to:
• Research subject matter and obtain and exchange information
• Create and maintain project schedule(s)
• Represent writing team in planning and review meetings with project cross-functional stakeholders
• Communicate status of project to team members, clients, and departmental management
• Proactively escalate problems and issues as needed
• Multi-task and prioritize assignments
• Analyze existing documentation for impacts and update them accordingly
• Manage and maintain content for customized document editions (profiling) and publishing to various media (single-sourcing)
• Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as directed by the department procedures guide.
• May also perform technical tasks to support TCS technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.

Qualifications

• Undergraduate Degree in Information Systems, English, Journalism, Communications, or a related technology-focused field.
• Proficient with written and verbal communication for domestic and global audiences, business and technical alike.
• Highly driven, enthusiastic, eager, collaborative, and resourceful.
• Strong customer service, analytical, research, interpersonal and problem solving skills.
• Strong ability to collaborate with multicultural teams across the globe.
• Experienced with MS-Office products for Windows including Word, Excel, Visio, and SharePoint. (preferred)
• Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (Wiki, SharePoint Designer, Nintex Workflow). (preferred)
• Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML editing tools (Arbortext Editor), document repositories (Documentum). (a plus)

Application link

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